1. What is an API?

An API (Application Programming Interface) is a set of rules that allows two applications to communicate with each other. It enables our interface to connect with other tools (databases, platforms, third-party services, etc.).

2. What does OCR mean?

OCR stands for “Optical Character Recognition.” It allows scanned documents or images to be converted into text that can be processed by artificial intelligence.

3. What is a chatbot?

A chatbot is a virtual assistant capable of automatically answering questions. It uses AI to understand requests and provide suitable responses.

4. What is artificial intelligence (AI)?

AI refers to a set of technologies that enable a machine to mimic certain forms of human intelligence, such as language comprehension, information analysis, or decision making.

5. What does RAG (Retrieval-Augmented Generation) mean?

RAG is an AI technique that combines real-time document searches with text generation. It allows producing accurate answers based on an up-to-date document base.

6. How does the platform use AI?

AI is used to speed up document analysis, improve automatic suggestions, and facilitate exchanges with users through intelligent interfaces.

7. Are my data used to train the AI?

No. Your data remain strictly confidential. The AI used in the interface relies only on internal models and secure databases, without using your content for training purposes.

1. How do I access my user account?

You can log in via the login page using the personal credentials provided when you created your account.

2. Can I modify my personal information?

Yes, you can update your information in the “My Profile” section of the interface.

3. How do I change my password?

The “Change Password” function is available in your account settings.

4. Is the interface available in multiple languages?

Yes, the interface is available in several languages. You can change the language in your profile settings.

5. Can I customize the appearance of the interface?

Yes, some options such as dark mode and text size are available in your preferences.

6. How do I navigate between different sections?

The main menu at the top of the screen allows you to easily access all sections.

7. Is there a user guide or tutorial?

Yes, a detailed guide is accessible in the “Help” section of the interface.

1. How do I contact support?

You can reach us via the “Contact” section or by email at support@teldar.ch.

2. What are the support hours?

Support is available Monday to Friday, from 9 am to 6 pm.

3. Is support available in multiple languages?

Yes, our team speaks French and English.

4. Is there a live chat service?

Yes, live chat is accessible during support hours.

5. Do you offer remote assistance (video call)?

Yes, video conference assistance can be arranged by appointment.

6. Where can I find documentation and guides?

Complete documentation is available in the “Help” section of the interface.

7. Can I suggest improvements or report bugs?

Yes, a dedicated form is available in the “Feedback” section of the interface.